Website Operation | Operation Assessment
Clarify the operational status of your company's website through an investigation of three quality aspects (technology, process, service). Build a robust operational flow!
■What can be solved - Achieving KPIs and realizing cost reduction We will identify factors that hinder goal achievement from the perspectives of technology, process, and service quality, and improve the system aspect. Cost reduction will be realized. - Identifying root causes of quality variation and improving technical standards We will define the necessary skill levels for each process and conduct evaluations of technical quality. A stable operational system that encompasses the required skills will be established. - Visualizing and improving bottlenecks in complex processes We will identify issues in the process through on-site operational status, the volume of deliverables, and stakeholder interviews. An efficient and reproducible system will be designed. - Visualizing the gap between ideal and current perceptions to improve service quality We will conduct interviews based on six service quality indicators and visualize the gap between expectations using a radar chart. The direction for improvement will be clarified.
- Company：ミツエーリンクス
- Price：Other
